Term Conditions Page

Terms & Conditions

We highly suggest customer to carefully read our Frequent Question & Answer ; Postage & Delivery ; Return & Refund before you submit your orders.

If you have any query regarding anything you have purchased from us, please call our customer service on +447894839318 or email us at support@molimoibags.com

All orders for goods are subject to the following terms and conditions:

1. The contract between us (applicable if order is placed via website)
We must receive payment of the whole of the price for the goods that you order are delivered.

Once your order has been placed and paid , it will be authorized by a member of staff and you will be contacted in regards to stock levels in your order if any need.

When payment has been received by us we will confirm that your order can be dispatched on the day of payments received unless the customer has agreed to postpone the service. Our acceptance of your order brings into existence a legally binding contract between us.

1.Price and Title
1.1 The price, which is whole sale price, payable for goods that you order are set out in our website (applicable if order is placed via website).
1.2 All the price shown on website is excluding VAT, your final bill VAT (20% of total net) is required to all customer unless international customer provides the valid VAT No. before payment.

1.3 Postage to UK mainland customer is set out on our website, which is only show 1 box postage. More details about postage please go to 'Postage & Delivery' or Return Policy site. It might not be possible for us to deliver to some locations.

1.4 If you are qualified for a discount price of the goods you will pay the discounted price.
1.5 The goods remain the property of MoliMoi London until you have paid for them in full.

2. Payment
Unless we agree in writing a different way of payment, you should pay the goods by credit or debit card or bank transfer prior to dispatch or delivery. We DO NOT accept CHEQUEs.

3. Cancellation by us
3.1 We reserve the right to cancel the contract between us if...
3.1.1 we have insufficient stock to deliver the goods you have ordered
3.1.2 we do not deliver to your area; or
3.2 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
3.3 If we do cancel your order we will notify you by e-mail or via telephone, we will not be obliged to offer any additional compensation for disappointment suffered.
3.4. If we cannot get in contact with you within 48 hours after you placed your order.

4. Delivery of goods to you
4.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
4.2 Delivery will be made as soon as possible after your order is accepted and in any event within 15 working days of you order. If not delivered within 15 working days after your order you have to inform us after that period and go for next procedure under subject to clause 5.3.
4.3 Subject to clause 2.5 above, you will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.

5. Liability
5.1 Save where the handbags are second-hand handbags and subject to this clause 7, these are sold with the benefit of the manufacturer’s warranty or guarantee and subject to the terms applicable to such warranty or guarantee.
5.2 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. No liability is accepted for any defect resulting from fair wear and tear, wilful damage, water or liquid damage or where the bag is a second -hand handbag. We do NOT refund any product be used neither any product received over 14 days. In any event, the postage of your return is non-refundable any more.
5.3 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:
5.3.1 to make good any shortage or non-delivery;
5.3.2 to replace or repair any goods that are damaged or defective; or
5.3.3 to refund to you the amount paid by you for the goods in question in whatever way we chose.
5.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damages or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 7.3.3 above.
5.5 You must observe and comply with all applicable law regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
5.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer, neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

6. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must in writing and sent to our contact address at 3 Ropewalk Gardens, E1 1PJ, London. and all notices from us to you will be displayed on our website from time to time (applicable if order is placed via website) or sent to the address provided to us with your order. Any changes should be notified to us in writing via post or email.

7. Events beyond our control
We shall have no liability to you from any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

8. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy (applicable if order is placed via website).

9. Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under UK Contracts (rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of third party that exists or is available apart from that Act.

10. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputed between us.

11. Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy (applicable if order is placed via website), set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.